The customer was an engineer with more than 20 years of experience in the refrigeration industry, very professionally familiar with the Chinese market. At that time, the customer wanted to change suppliers and access to us.
At the first inquiry, he asked for the shortest delivery time, “urgency” was the requirement of most customers, but most suppliers are unable to do stock, as cold storage and refrigeration units are customized products based on the customer’s needs.
We understood the urgency of the customer’s project. We still tried our best to coordinate with customers, even though his strict requirement of delivery time. So we discussed with the production department whether we could confirm the production details, do a purchase list and purchase in advance, but the time saved still did not meet the customer’s demand due to the long production time of BITZER compressors.
Fortunately, we are a scale factory, and we had two orders which used the same model as the customer’s needs, but not urgent.
At CRYO, mutual assistance is our culture, so I discussed it with my colleague. After getting his customer’s permission, we got the compressor and meet this customer’s needs. In the process, this experienced customer saw our effort and sincere heart to solve the problem for customers and chose to work with us.
After a few times of cooperation, our relationship with him became closer and closer. He shared with us that the reason to change the previous suppliers is that he wants more efficient and precise services to meet his business expansion. His precise supplier could not meet his needs.
We always reply and quote quickly and correctly each time, and our teamwork and quick problem-solving also help him a lot. We update every process of production, delivery, and shipment to our customers, putting them at ease.
CRYO always puts customer experience first, and I believe our full and enthusiastic state will infect our customers, thus warming them and gaining their long-term trust in CRYO.
