In the comparison, he found that one of the competitors’ compressor rack unit and solution were similar to ours, but the price was cheaper than ours. At that time, we felt that he would buy from that competitor, but in the end, he handed the order to us.
After the deal, we asked him why he chose CRYO. He said: “In fact, the solutions of the two companies are the same. The units, accessories, and raw materials are all products of the same well-known brands. The sales services of the two companies are also very enthusiastic.
However, the reason why I finally chose CRYO is that in the communication of the order, I found that CRYO is good at teamwork. CRYO’s whole team is communicating with me. But most of the other cold storage suppliers in China are single salesmen to communicate with me throughout the whole process, which made me regretful.
I will feel more respected by working with CRYO. In different parts of the transaction, I can discuss with people in different fields, which makes me feel more at ease and trust this company more.
Although the price of CRYO is more expensive, I think it is reasonable and worthwhile, and I am willing to pay a higher cost for a better service and team to control my risk.”
