Jimmy is a Canadian walk-in cooler supplier with over 30 years of experience. He previously supplied his customers by purchasing products locally.
Once, his customer purchased our walk-in cooler and hired him to install it. Before that, he had always had a big prejudice against Chinese products. For 30 years, he just only trusted the quality of the local walk-in cooler.
When Jimmy received the goods, he felt good about the quality of the walk-in cooler panels but remains unconvinced about the quality of Chinese products. When it turned out that some product accessories had been missed, he became angry and thought the Chinese company had done it on purpose.
The CRYO team reacted immediately, found the missing accessories within a few days, and found a solution. Within 7 days Jimmy received the missing accessories.
When Jimmy felt CRYO’s efficient way to deal with problems and the ability to take the initiative to bear the freight.
The most important thing is that even though Jimmy’s attitude is very bad, the CRYO team has always been tolerant and friendly to him, which makes him feel a little embarrassed. And let him feel the gentle and elegant cultural heritage of Chinese people.
The entire installation process went smoothly, and he finally rediscovered the quality, service, and price in China, which changed his mind for more than 30 years.
Jimmy thought to himself that more and more customers are trying to buy Chinese-quality walk-in coolers, and he has to quickly start cooperation with CRYO to ensure his competitiveness. Since then, Jimmy has started pleasant cooperation with CRYO after a misunderstanding.
